Web Hosting FAQs

hostinguz provides the full range of web hosting solutions, catering for the needs of everyone from personal website owners to large enterprises running multiple online applications.  
 
Our managed web hosting services include cPanel Web Hosting, Windows Web Hosting, VPS Hosting, Dedicated Servers and Cloud Servers. We also provide specialised solutions for specific needs, such as WordPress, Reseller and Business web hosting, besides bespoke solutions for enterprises. In addition, we also provide email hosting, data storage and Cloud backup solutions.

With over 21 years' of experience and innovation in the web hosting industry, hostinguz’s expertise and state-of-the-art datacenters are well-recognised for delivering some of the best web hosting services around.

Hand in hand with this is the high-quality of the customer-friendly solutions we provide. Our web hosting infrastructure is both secure and reliable, delivering 99.95% uptime (guaranteed!) and is backed up by unparalleled 24x7 live support. What’s more, we provide a raft of useful tools to make your web hosting experience even better, ranging from industry-leading control panels like cPanel and Plesk to SSL certificates, remote backups, email spam filter, WordPress toolkit, SEO tool and much more.

In simple terms, a domain name is the name of your website, e.g. hostinguz.com. A domain name is essential because it is linked to the website’s IP address so that browsers and search engines can find it. They are also what people will look for and click on to arrive at your site. This is why no two domain names are permitted to be the same – everyone is unique.  
 
Domain names are split into two different parts. The part before the dot is the actual domain name and this is usually the name of the business, brand or individual. The part after the dot is called the Top Level Domain (TLD) and this is usually chosen to identify the type of website, organisation or location. (For example, .co.uk is for a UK company, .london is for an organisation in London and .cafe is for cafés) At hostinguz, we have over 100 different TLDs to choose from.  

You will need to buy a domain name before your website can go online and you can do this through hostinguz.

You can buy a domain name directly from hostinguz by visiting our Domain Names page. Here, you can search for the domain you want to buy, check that it isn’t already registered to another organisation and, if not, purchase and secure the registration so that you can use it for your website. It’s simple and quick to do. Most domain names are available for between £10 and £20 a year.  

Although people refer to buying a domain name, what you actually purchase is the registration of the domain name, which gives you sole rights to use it for either one or two years. At the end of that period, you have the right to renew the domain name by paying another registration fee. You can do this for as long as you need the domain name and we can set up auto-renewals so that your registration doesn’t lapse.  

If you fail to renew, the organisation which oversees registrations, ICANN, will make the domain available for others to register. If you no longer need the domain name, you can either let it lapse or you can sell it.

It can be challenging to find the best web hosting plan and there are several factors you need to consider: These include: 

· The type of operating system your website software needs to run (Linux or Windows). 
· The amount of disk space you will need for all your website files and data. 
· How many websites you wish to run and whether you want to run other applications besides your website.  
· The amount of traffic your website will need to handle. This will affect how much CPU, RAM and bandwidth you will need.
· Making sure the web hosting cost is right for your budget. 
· Making sure you have fast web hosting to keep your visitors happy.

Absolutely – and in more ways than one. Technical assistance at hostinguz begins behind the scenes. As part of our managed hosting, our expert engineers look after the management of your server, keeping it performing at its best and patching and updating the operating system on your behalf.   

As for technical support, that is available 24/7, 365 days a year, so no matter what problems you have, you’ll be able to get expert assistance to quickly get matters resolved. What’s more, this is available via live chat support, making it easier than ever to get help when you need it.

Of course, our web hosting services are designed to meet the needs of our customers and this means that we simply require 7 working days’ notice from clients wishing to cancel the service. We are confident you’ll be happy with the quality of our service and support, due to which we offer a 30-day money-back guarantee* for all new customers.

We do not offer a free domain name with hosting. Domain registration is a separate service that requires an annual fee, as it involves reserving a unique web address for your website.

To assist you with obtaining a domain name, we can guide you through the process of purchasing a domain name through us.

Once you have secured a domain name, we can assist you with the setup and configuration, ensuring your website is seamlessly connected to the hosting package you choose.

Yes, some of our plans come with free SSL certificates. Our cPanel web hosting, Windows hosting and WordPress hosting accounts all come with free Let’s Encrypt SSL certificates. We also provide free Domain SSL or Domain Wildcard SSL for many of our VPS hosting plans.

No, hostinguz has a transparent pricing policy. The pricing of our products and services are made clear on our website and charges for any pay-as-you-go services are indicated on the invoices we send you. Any situations that could result in additional fees being charged are clearly mentioned in our terms and conditions.

A good control panel makes it much easier to manage your websites and web hosting. For this reason, we use industry-leading control panels. For Linux web hosting, we include cPanel and for Windows web hosting, we include Plesk.

Backups are an essential component of web hosting, ensuring that your website can recover quickly from disaster. The most secure and convenient option is to use our affordable remote backup solution. This enables you to schedule automated backups at the frequency you need, store them remotely from your server, encrypt them for enhanced security and check them for integrity to ensure that, if you should need them, they are not corrupted.